We chose one sector. And set out to do it well.
CloudWorks is a Portuguese software engineering company based in Maia, near Porto. We make PeritOS and Teleperitagens, and we operate the software we build.
What we do today.
PeritOS manages the whole loss-adjusting process: it receives assignments, allocates them to adjusters, tracks the schedule and deadlines, generates reports from templates and closes the case. All in one system, configured to each operation's rules. Version 1 launched in November 2026.
Teleperitagens runs inspections by video when a site visit isn't worth it. The policyholder receives a link, opens their phone camera and the adjuster leads the session. At the end, the PDF report is ready, under the brand of whoever carried out the inspection. It has been available in Portugal since November 2026.
The two products work independently. You can use one, the other, or both.
Outside claims inspection, we still build custom software (in Portuguese) for companies that need a system built around the way they work.
How we work.
Close to the people who use it.
We design with adjusters, coordinators and insurers, not just for them. Product decisions come from what we see happening in real cases.
Responsible from code to operations.
We build, host, operate and support. There is no third party to pass the blame to.
Continuous development.
The product improves every month, based on what customers actually use. We work in SCRUM, with short releases and a dedicated team.
Who we work for.
A claims inspection involves several parties. We design for each of them.
Why we chose a single sector.
A generalist supplier has to serve every sector at once, and each one gets a little attention. We chose the opposite. We know insurers' deadlines, the types of claim, the difference between an in-house and an external adjuster, and what it means when a report is sent back.
That knowledge doesn't stay in the sales deck: it is in the product, in how we configure each customer and in the questions we ask at the first meeting. And because we operate what we build, every problem we solve for one firm improves the system for everyone.
Where we are
CloudWorks, Lda.
Rua Florbela Espanca, 139, 4470-296 Maia, Portugal
info@cloudworks.pt · +351 928 324 699
Customer support: helpdesk.cloudworks.pt · helpdesk@cloudworks.pt · +351 308 813 745
Questions about CloudWorks
Where is CloudWorks based?
In Maia, in the Porto district of Portugal: Rua Florbela Espanca, 139, 4470-296 Maia. It is from here that we build, operate and support PeritOS and Teleperitagens.
Does CloudWorks build and run its own software?
Yes. We build, host, operate and support PeritOS and Teleperitagens. We do not outsource operations to a third party.
What is the difference between PeritOS and Teleperitagens?
PeritOS and Teleperitagens are products of CloudWorks, Lda. They work independently: PeritOS manages the whole loss-adjusting process; Teleperitagens runs video inspections. You can use one, the other, or both.
What support do customers get?
A ticketed helpdesk on working days, 9:00 to 18:00 (Portugal time), via portal, chat, email and a direct line to the technical team.
How do you handle case data?
With EU hosting, encrypted connections, role-based access profiles and an audit log. The details are on our Security and GDPR page.
Do you still build custom software?
Yes. As well as our claims inspection products, we build custom software (in Portuguese) for companies with their own processes.